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Coronavirus information, advice and help

All face-to face advice services are suspended for the forseeable future.

There are a number of ways people can continue to get advice at this time:

  • General advice will be given via our Adviceline which people can reach by calling 03444 111 444. This is open Monday to Friday from 9am to 4pm
  • You can email on, Mon – Thursday from 10am to 4pm
  • People can chat online to an advisor by visiting our website at contact-us
  • People looking for advice on consumer issues (e.g. issues related to products or services you’ve purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an advisor on our website
  • Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 1448444

Waiting times for these services may be slightly longer than usual as we adapt to our new patterns of working.

Sarah Henke-Monti, Chief Officer of Citizens Advice Caterham, said: “Citizens Advice is here to give people the knowledge and confidence they need to find their way forward in these difficult times. You can find frequently updated advice on a range of issues related to the Coronavirus (Covid-19) outbreak at


Our main office is at:-


Citizens Advice Bureau Caterham & Warlingham
1st Floor
Caterham Valley Library
Stafford Road

Opening Times

Monday: 10:00 am – 4:00pm (Prearranged appointments only)
Tuesday: 10:00 am – 4:00pm
Wednesday: 11:00 pm – 5:00pm (Drop in only)
Thursday: 10:00 am – 4:00pm
Friday: Closed

Drop-ins must arrive at least 1 hour before closing.

Alternatively call our Advice Line on 03444 111 444 (Monday to Friday 10:00 to 16:00 or get online advice.

In addition you can send an email to

Also if you are deaf, deafened, hard of hearing or speech impaired you can text this number: 07572940143

CAB in the Community

We also hold outreach services in the following places:-

Warlingham Community Library

Warlingham Community Library
Shelton Avenue

Also Sure Start Centres at:

Hamsey Green Infant School
Marden Lodge Primary School
Hillcroft Children’s Centre

What we do for you...

When you first contact us by phone you will be given a brief initial assessment, normally around 10 minutes, in order for us to understand your problem.  Our Adviser will decide on a course of action to help you resolve your issue or they will make an appointment for you to discuss it in more detail.  This might be by phone or face-to-face at one of our advice centres

How we help…

Our Advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions.

Our staff are trained to advise on virtually any issue including:

  • Debt
  • Welfare Benefits
  • Housing
  • Employment
  • Family and personal matters
  • Taxes
  • Consumer
  • Immigration and nationality

CAB Advisers use all the latest information so that you are armed with the best and most accurate advice.

Debt Pack

If you have a Debt Appointment with us, it would be helpful if you could complete our Debt Pack.

pdf_iconDebt Pack


Our appointments last approximately 45 minutes. We recognise that unforeseen circumstances sometimes mean that clients are late for, or even miss, their booked appointment with us. Please let us know if you cannot make your appointment so we can offer it to someone else. Please visit our Appointments Policy for more information.