At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives.
We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.
When we record and use your personal information we:
At times we might use or share information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:
We handle and store your personal information in line with the law – including the General Data Protection Regulation.
You can check our main Citizens Advice policy for how we handle most of your personal information.
This page covers how we, as your local charity, handle your information locally in our.
How Caterham & Warlingham Citizens Advice collect your data
We collect your information when you contact our office, either in person or by telephone or email, by getting your permission by asking you to sign a consent form.
What Caterham & Warlingham Citizens Advice ask for
How Caterham & Warlingham Citizens Advice use your information
How Caterham & Warlingham Citizens Advice store your information
Client information is stored locally on a secure case management system called Casebook. Client information that is recorded by hand – for example, notes taken during client consultation and consent forms, are stored in secure cabinets inside a locked office.
How Caterham & Warlingham Citizens Advice share your information
We only share your information with organisations where additional support is required and for which your approval is given in advance.
Contact Caterham & Warlingham Citizens Advice about your information
If you have any questions about how your information is collected or used, you can contact our office.
Telephone: 01883 348385 open Monday to Thursday (10am – 4pm)
You can contact us to:
Who’s responsible for looking after your personal information
The national Citizens Advice charity and your local Citizens Advice operate a system called Casebook to keep your personal information safe. This means they’re a ‘joint data controller’ for your personal information that’s stored in our Casebook system.
Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement also requires that the use of your information complies with data protection law.
You can find out more about your data rights on the Information Commissioner’s website (www.ico.org.uk).
|__utma||Used to determine unique visitors to this site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.†||2 years from set/update|
|__utmb||Used to establish and continue a user session with this site.†||30 minutes from set/update|
|__utmc||Used to determine whether or not to establish a new session for the user.†||At end of session|
|__utmz||Stores the type of referral used by a visitor to reach this site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within this site. The cookie is updated with each page view to this site.†||6 months from set/update|
|citaContrast||Stores user’s colour scheme preference.||1 year|
|citaStyleJS||Stores user’s text size preference.||1 year|
|eprivacy||Stops the banner message about cookies showing on every page. It is only shown on the first three pages visited, or until it is closed.||1 year|
|NID||Google cookie typically written to the browser upon the loading of Google Plus One social media buttons.||At end of session|
|PREF||Google cookie typically written to the browser upon the loading of Google Plus One social media buttons.||At end of session|
|testSessionCookie||Stores user’s login session||1 year|
*cookie – a bit of information kept on a user’s computer.
† For more information: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html
For more on how cookies work and can be managed: www.allaboutcookies.org
When you provide Citizens Advice with personal information, for example, when using the email alert or volunteer request forms, we take steps to ensure that your information is treated securely.
Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.