Call our helpline on:
(TextRelay 03444 111 445)
Monday to Friday
10:00 – 16:00
Monday: 10:00 am – 4:00pm (Booked appointments only)
Tuesday: 10:00 am – 4:00pm
Wednesday: 11:00 pm – 5:00pm (Drop in only)
Thursday: 10:00 am – 4:00pm
Drop-ins must arrive at least 1 hour before closing.
In addition you can send an email to firstname.lastname@example.org.
Also if you are deaf, deafened, hard of hearing or speech impaired you can text this number: 07572940143
Calls cost 5p per minute from landlines. Calls from mobile phones will vary and may be considerably more.
When you first contact us by phone you will be given a brief initial assessment, normally around 10 minutes, in order for us to understand your problem. Our Adviser will decide on a course of action to help you resolve your issue or they will make an appointment for you to discuss it in more detail. This might be by phone or face-to-face at one of our advice centres.
Our Advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions. Our staff are trained to advise on virtually any issue including:
Our Advisers use all the latest information so that you are armed with the best and most accurate advice.